Privacy Notice

We collect personal information that you voluntarily provide when you use our website forms, including:

• Your full name
• Phone number
• Email address
• Service address, city, and ZIP code
• Description of your plumbing project or service need
• Home Care Plan membership enrollment details, subscription status, and billing history
• Service visit history and annual inspection records

We also collect standard technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URL. This technical data helps us understand how visitors use our site and is not used to identify you personally.

We use the information we collect to:

• Respond to your inquiries, estimate requests, and service requests
• Schedule plumbing appointments and perform services at your property
• Send appointment confirmations, scheduling updates, and service reminders
• Communicate with you about your project, service history, or account status
• Administer your Home Care Plan membership, including billing, renewal notices, and annual inspection scheduling
• Send text messages for appointment confirmations, scheduling, and service updates, and — only with your consent — promotional messages
• Improve our website and understand how visitors use it
• Comply with applicable laws and protect our legal rights

We use Stripe, Inc. as our third-party payment processor for online transactions and recurring Home Care Plan subscription payments. When you submit payment information through our website, that information is transmitted directly to Stripe through their secure payment interface.

A-Z Plumbing & Mechanical, LLC does not receive or store your complete payment card number on our servers. We receive only a payment confirmation and limited billing details — such as the last four digits of your card and expiration date — necessary to manage your subscription and respond to billing questions.

Stripe maintains its own privacy and security practices governing the payment information you provide. We encourage you to review the Stripe Privacy Policy before submitting payment information.

Stripe's handling of your payment information is governed by the Stripe Privacy Policy. We encourage you to review it before enrolling.

If you enroll in the A-Z Home Care Plan, we collect and maintain the following information to administer your membership and provide plan benefits:

• Your name, phone number, email address, and service address
• Membership enrollment date and plan details
• Subscription status and billing history
• Annual inspection and service visit records
• Communications related to your membership account

We use this information to schedule your annual plumbing inspection, send renewal and billing notices, process recurring monthly charges through Stripe, and maintain your service history. Membership records are retained for as long as your membership is active and for a reasonable period afterward to address billing or service questions.

Our website may use cookies — small text files stored on your device — to support basic website functionality and remember your preferences during a visit.

We may use website analytics tools such as Google Analytics to collect anonymized data about how visitors interact with our site, including pages visited, time on site, and general geographic region. This data is used in aggregate to improve our website and is not linked to your personal identity.

You can manage or disable cookies through your browser settings at any time. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Disabling cookies may affect the functionality of some website features.

You may also opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on.

We do not sell your personal information for monetary compensation. We may share your information with trusted service providers who assist us in operating our business, under the following circumstances:

Payment Processing — Stripe, Inc.: Payment card data is transmitted to and processed by Stripe. Stripe is bound by its own privacy policy and security standards and is not permitted to use your information for purposes beyond processing your payment.

Website Hosting and Technology Providers: Our website is hosted using third-party technology providers who may have access to technical data such as server logs in the course of providing their services. These providers are not permitted to use your information for their own independent purposes.

Business Administration Providers: We may use third-party tools to assist with scheduling, communications, or business operations. Any such providers are selected for their ability to protect your information and are not authorized to use it for their own marketing purposes.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If A-Z Plumbing & Mechanical, LLC is acquired, merged, or transfers its assets, your information may be transferred as part of that transaction. We will notify you of any material change as required by applicable law.

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure data transmission protocols and access controls on systems that store personal information.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information using commercially reasonable means, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information in Section 14.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

Providing plumbing services and responding to service requests; administering Home Care Plan memberships and processing subscription payments; maintaining business records and service histories; resolving billing disputes or service questions; and meeting applicable legal, tax, or regulatory obligations.

When personal information is no longer needed for these purposes, we take reasonable steps to securely delete or de-identify it.

Our website and services are not directed to children under the age of 13. We do not knowingly solicit or collect personal information from children under 13.

If a parent or guardian believes that their child has submitted personal information through our website without consent, please contact us at [email protected]. We will promptly review the request and delete any such information from our records.

We may contact you by email, phone, or text message to respond to your inquiry, confirm appointments, provide scheduling updates, send service reminders, or communicate about your Home Care Plan membership.

Text Messaging: By providing your phone number and consenting to receive text messages, you agree that A-Z Plumbing & Mechanical, LLC may send you text messages for appointment confirmations, scheduling updates, and service-related communications. With your separate consent, we may also send promotional messages about our services.

Message frequency may vary. Message and data rates may apply. Reply STOP at any time to unsubscribe from text messages. Reply HELP for assistance. You may also opt out by contacting us directly at [email protected] or (253) 386-0897.

You have the following choices regarding your personal information:

Access and Correction: You may request access to the personal information we hold about you, or ask us to correct inaccurate information. We will respond to reasonable requests within a reasonable time, subject to applicable law and legitimate recordkeeping requirements.

Deletion: You may request that we delete personal information we hold about you. We will honor reasonable deletion requests to the extent permitted by law. Please note that we may be required to retain certain information for legal, tax, or business purposes, such as billing records or service histories.

Opt Out of Marketing: You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. You may opt out of marketing text messages by replying STOP. You will continue to receive transactional messages related to your active service requests or membership even after opting out of marketing.

Washington State Residents: Washington State residents may have additional rights under applicable state law. To submit a privacy request, contact us using the information in Section 14. We will respond as required by applicable law.

To exercise any of these rights, please contact us at [email protected] or (253) 386-0897. We may need to verify your identity before processing your request.

Our website may contain links to third-party websites, including Stripe's payment portal and other service providers. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party website before submitting personal information.

We may update this Privacy Notice from time to time to reflect changes in our business practices or applicable law. When we do, we will post the revised version on this page with an updated effective date at the top of the notice.

We encourage you to review this notice periodically. Your continued use of our website after any update constitutes your acceptance of the revised notice.

For questions, concerns, or privacy requests, please contact us: